User Experience (UX) researchers and product designers conduct dozens of qualitative interviews, usability tests, and customer discovery calls. Capturing exact user quotes, points of friction, and feature expectations is crucial for designing better products.
However, customer interviews often touch on sensitive topics, personal workflows, or proprietary business details. With strict data privacy regulations like GDPR and CCPA, uploading user session audio and transcripts to third-party cloud-based note-takers introduces significant compliance risks.
justREC gives UX researchers a secure, native macOS recording utility that keeps customer insights fully private.
The UX Research Workflow with justREC
1. Quiet, Non-Intrusive Recording
Usability tests require participants to behave naturally. Inviting an AI transcription bot into the Google Meet or Zoom room immediately notifies the participant that they are being recorded, which can make them self-conscious or change how they interact with your product. justREC records your screen/audio locally from your Mac, keeping the testing session natural and distraction-free.
2. Group by Study or Persona
Organize your research repository directly on your disk. In justREC, you can create project folders for specific research initiatives (e.g., Onboarding Usability June, Mobile App Alpha Feedback). Every interview creates a folder containing the raw audio recording, a raw text transcript, and your summaries.
3. Extract Pain Points and Feature Requests
Use your own API keys (BYOK) with OpenAI, Anthropic, or Google Gemini to transcribe and analyze the call. With custom templates, you can instruct the AI to extract:
- Direct User Quotes: Capture exactly how the participant described a problem.
- Friction Points: Pinpoint where they got confused in the user flow.
- Feature Requests & Suggestions: Document ideas users shared.
- Action Items for Design/Eng: Translate findings into concrete design tasks.
4. Seamless Data Portability
Export your notes directly as Markdown or JSON. You can import them into research repositories like Dovetail or Aurelius, sync them to a shared Notion database, or store them in a local Git repository.
Why UX Researchers Prefer justREC
- 100% GDPR and CCPA Compliant: User research data must be handled with care. With justREC, your files live on your hard drive, allowing you to delete participant files instantly upon request and meet corporate data retention policies.
- Diacritics & Accents Support: Using advanced speech-to-text models like OpenAI Whisper ensures technical terms and varied regional accents are transcribed with high fidelity.
- No Recurring SaaS Seat Costs: Pay once ($49) for a lifetime license and use your own developer keys. You only pay for the raw API credits you consume during research sprints, saving thousands of dollars compared to seat-based research software.